Delivery & Refund Policy

The workandhire Guarantee covers most transactions, ensuring that buyers can request exchanges or refunds if an item doesn't arrive, is faulty or damaged, or doesn't match the listing. Your first step is communication with the seller. In some cases, the issue can be resolved by simple communication. The workandhire refund policy Guarantee applies under the following circumstances: The buyer doesn't receive an item. The item received by the buyer doesn't match the listing, such as: The seller sent the wrong item. The item arrives broken, damaged, or faulty. For a transaction to be eligible for the workandhire Guarantee as a buyer, you must: Complete and pay for your purchase on workandhire.com using an eligible payment method at checkout. Read and understand the seller's return-refund time frame, including taking action within the required time frames. Ensure the item is not excluded or subject to any additional exclusions. Avoid seeking resolution for the same issue through another resolution method. As a seller, for transactions where the workandhire refund Guarantee applies, you are responsible for: Delivering the item as described in the listing. Providing a resolution when a buyer reports a problem with an order. If the purchase was completed on workandhire.com, you must meet the specified requirements in this policy, including taking action within the required time frames, even if the item was listed on a different workandhire site. Once your order is successfully canceled, the funds will be credited directly to your workandhire balance. You’ll see the credited funds next to your profile picture.

At WorkandHire, your satisfaction is our priority. If for any reason you did not receive the service as offered by the seller or if the task was incomplete, you have the option to request a revision or cancel the service. The seller has the choice to either cancel, fix, or revise your order. Once your cancellation request has been approved, the funds will be credited directly to your WorkandHire balance. You will see the credited funds next to your profile picture. Please note that it may take up to 24 hours for the refunded funds to appear in your balance after your request has been processed. If you prefer to have the funds returned to your credit card, PayPal, or bank account, you will need to select the "withdraw" option under payment in the left menu. The time it takes to receive your refund from your WorkandHire balance will depend on the method you choose: PayPal: Refunds are typically completed within 24 hours of the request being processed by Customer Support. Credit Card: After your request is processed by Customer Support, credit card refunds are completed within 7-10 days, depending on the card issuer's processing time. In extreme cases, it may take up to 2 weeks. . If you require further assistance, you can always contact support@workandhire.com.