I have been in the customer service business for more than 3 years. This experience taught me how to adapt and find resolutions to customers' concerns from basic to complex issues. I handled technical, after sales customer support, billing, order processing and collections. I am knowledgeable with Zendesk, Help shift, and Rave. I would love to be your next chat support, tech support, email handling expert, or customer service star! Flexibly, I can work as a virtual assistant to handle your day-to-day tasks. Work with your calendar? No problem. Organize your presentations and documents? Easy. I'm attentive to details and I make sure that correspondence is professionally done. I have great English communication skills - both oral and written. I am also an expert with online tools such as Dropbox, Google- and OneDrive, as well as with both Google and MS Office Suites. I am enthusiastic and always eager to learn new things available in this ever-expanding virtual world to improve what knowledge I already have. I am open to criticisms and other's opinions as they help me become better at what I do. I can't wait to be part of your team and contribute to the success of your business! I have experience with: Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, OneDrive) Microsoft Teams Microsoft Outlook (Windows, iOS, Android) Microsoft Authenticator SharePoint Yammer Slack Skype GSuite (Docs, Spreadsheets, Gmail, Calendar, Drive, Meet, YouTube) Social Media (Instagram, Facebook, TikTok, Twitter, Pinterest, LinkedIn) Skills: Excellent verbal and written communication skills Strong problem-solving skills Empathy and ability to understand customer needs Proficiency in customer support software (e.g. Zendesk, Freshdesk) Knowledge of customer service best practices Attention to detail Ability to handle multiple tasks and prioritize effectively Services: Responding to customer inquiries and resolving their issues Handling customer complaints and providing solutions to their problems Providing product or service information to customers Processing orders and tracking shipments Managing customer accounts and updating their information Monitoring customer feedback and escalating issues to the appropriate departments I'm passionate about providing excellent customer service and helping businesses build strong relationships with their customers. If you're looking for a dedicated and experienced customer support representative, please don't hesitate to contact me. I'm looking forward to working with you!
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